Website & Graphic Design / Marketing

Launched in 2005, Pretty Pollution is a boutique agency based in Sydney that specialises in brand development, fully functional websites, graphic design, email marketing and online business marketing. Whether you are just starting to export or are experienced in the field, Pretty Pollution can help.

The Pretty Pollution crew are thoughtful and love the challenge of creating ideas, words and pictures. Pretty Pollution works closely businesses to engineer solutions.

Pretty Pollution uses the Adobe Business Catalyst content management system. Business Catalyst is a CMS that combines all the necessary tools that businesses need to market themselves online. Provided in one, easy to use website and marketing solution.

The quarterly launch of Pretty Pollution’s marketing newsletter, the big “P” will help you get inspired will perceptions and hot tips on design, brand and marketing.

Pretty Pollution’s favourite customers are those that want results, because they love to deliver. For more information check out our website www.prettypollution.com.au and sign up for the next issue of the big “P".

ANZ has a proud banking heritage spanning over 175 years. With a market capitalisation of AUD51 billion(1) and assets in excess of AUD581 billion(2), we are a top five company on the Australia Stock Exchange(3) and one of the 25 largest listed banks globally(4). Our international network spans 32 countries and covers the world’s major financial markets with hubs in Australia, New Zealand and Asia Pacific. This network enables us to assist our clients in connecting with their clients across the globe, with our Trade and Supply Chain business providing financing and risk management solutions to assist clients effectively manage their domestic and cross-border trade flows.

As the Best Trade Bank in Australasia(5) and the number one Australian based arranger of export credits globally(6), we are able to provide your business with insight and expertise in specialised industry segments across a wide range of markets, financial products and geographies.

1. Correct as at 23 August 2011 2. As above 3. As above 4. GICS and FTSE sector scheme data, July 2011 5. Global Finance, Best Trade Bank in Australasia 2011.  6, Dealogic (ECA League Tables)

To find out what’s possible, give our trade team a call on 1300 ANZ 4 TRADE (1300 655 345)

Protect your cashflow against bad debts

• Do you want to protect your business cashflow?

• What happens when your largest customer doesn’t pay?

You need little reminding of the challenges for businesses in the current economic environment. Many of them are finding out the hard way that trading risks are all too real.

Our services include reviewing and assessing your customers, putting the appropriate credit insurance cover in place and stepping in to collect any debt as the need arises. If your debtor defaults on payments or becomes insolvent, Atradius can cover those debts.

Atradius is a leading credit insurer worldwide with total income of more than EUR 1.5 billion and a stand-alone rating of 'A- (outlook stable)' from Standard & Poor's. We have access to information on over 100 million buyers worldwide with a wealth of knowledge on trade sectors, countries and business trends, and make more than 20,000 credit limit decisions daily. With a presence through 160 offices in 45 countries, we have a market share of approximately 31% of the global trade credit insurance market.

Atradius offers credit insurance and debt collections solutions for both exporters and companies trading in the Australian domestic market.

For more information, call 132 519 or visit www.atradius.com

AusIndustry is a specialist program delivery division within the Department of Innovation, Industry, Science and Research.

We are a key source of information and referral over a range of business areas. We work across all levels of government and reach even the most remote areas of Australia.

AusIndustry delivers many business programs worth about $2 billion each year. AusIndustry has customer service managers in more than 20 offices across Australia, including 15 regional offices.

AusIndustry offers both entitlement and grants programs. For grants-based programs, customers compete for limited funds, based on the merit of their application. For concessions, a customer makes a claim, based on their self-assessed eligibility. AusIndustry's Tradex Scheme offers positive cash flow advantages to businesses involved in exports by providing an up-front exemption of customs duty and GST normally payable on imported goods which are subsequently intended for export.  

Call the AusIndustry hotline on 13 28 46, or visit www.ausindustry.gov.au for more information.  

Facebook: http://www.facebook.com/AusIndustry

Twitter: http://twitter.com/Aus_Industry

Austrade helps Australian companies win overseas business for their products and services by reducing the time, cost and risk involved in selecting, entering and developing international markets.

Austrade offers practical advice, market intelligence and ongoing support (including financial) to Australian businesses looking to develop international markets.

We offer services in every capital city of Australia and many regional centres, as well as through 50 TradeStart offices in rural and regional Australia. Overseas, Austrade is represented in more than 110 locations in 58 countries.

Austrades services to Australian companies include:

• Practical export information and advice
• Identification of overseas opportunities
• On-the-ground exporting support overseas and in Australia
• A comprehensive trade exhibition program
• Services to identify potential overseas business partners and to research and access high potential markets for Australian companies
• Strategic export planning and network formation service

Austrade and TradeStart offer a package of free services designed to assist small and medium sized companies to develop their businesses overseas and make their first export sale. The New Exporter Development Program gives Australian businesses the best possible start to exporting, by providing a wide range of free services to new exporters including advice and information about getting into exporting, export coaching, and assistance on the ground in foreign markets.

Austrade also provides financial assistance to Australian exporters through the Export Market Development Grants (EMDG) scheme, which encourages companies to seek out and develop overseas markets. Under the scheme, eligible Australian businesses are reimbursed for part of the export marketing costs they incur.

• Contact details: Call 13 28 78 and speak to one of our advisers
• Visit us online at www.austrade.gov.au
• Or e-mail us on info@austrade.gov.au

A network connecting Australian business with opportunities across the Middle East and North Africa.

Australia Arab Chamber of Commerce & Industry (AACCI) is the peak national association for two-way trade and investment between Australia and the Arab League countries. AACCI is a member of the General Union of Arab Chamber of Commerce & Industry (GUACIA) and has fostered strong links with the Australian State and Federal governments since it began in 1975.

AACCI's mission is to assist Australian companies exporting to or expanding into Middle East and North African (MENA) markets and Arab companies looking to invest in Australia. We specialise in providing members with commercial intelligence, business matching and networking opportunities. Our program of members' events features Australian and Arabic speakers with MENA-focussed business expertise, creating great opportunities for members to network and gather up-to-date commercial intelligence on the Arab business world.

Our many events, conferences and trade-visits provide a unique opportunity for Australian and Arab companies to exhibit their products and services and network with potential clients.

AACCI puts new exporters in touch with firms already trading in or providing services to the MENA region, and can also assist members to make direct contact with potential clients located in the GCC states. Moreover, AACCI members have the opportunity to participate in out-bound trade missions to the region and receive early notice of and access to incoming delegations that appear as guest speakers at AACCI events.

Championing international business success.

Australian Business Limited assists businesses of all sizes to manage their people and growth more efficiently. With highly skilled professionals providing hands-on assistance to identify your workplace challenges, it can help you sustain and grow your business.

A key focus of Australian Business Limited is helping companies develop their business in international markets. Through its country and industry expertise, international contacts and practical experience, Australian Business Limited can help your company reduce the risks associated with entering new markets and achieve sustainable international growth.

Australian Business Limited International Trade team can help you:

• Ensure a smooth passage for your export goods. An accurate, prompt and competitively priced export documentation service that provides you with a range of essential documentation including TAFTA documentation, Certificates of Origin, ATA Carnets, Document Certification and Certificates of Free Sale.
• Achieve your first export sale. FREE export advice, coaching, information and on-the-ground assistance that are provided as part of the Austrade funded TradeStart program.
• Increase your profits. International expansion solutions that reduce your risks and costs and generate profits by incorporating highly specialised advice, research and analysis, strategic planning, business development and operational management.
• Network and gain a strong voice to government. Have your business concerns actively represented at state and federal levels of government by participating in Australian Business Limited networking events and discussion groups.

Unlock your international potential and Visit www.globalinsights.com.au or call 13 26 96 to speak to a member of Australian Business Limiteds International Trade team.

Delivering skills development in International Trade for over 50 years

Established in 1957, the Australian Institute of Export (AIEx) has become the leading Australian industry body for International Trade training.  Through our various initiatives we have assisted tens of thousands of companies, of all sizes and across all industry sectors, to develop and grow their business in the international marketplace. We collaborate with the export and import community to ensure that Australian companies receive the support they need to successfully compete on the international stage.  

As a non-for-profit organisation, the Australian Institute of Export works closely with government and the private sector to drive the development of our Australian resources internationally. The Australian Institute of Export can help you develop your export skills:
Want to take on the world?

We can show you how with a range of short courses that guide you through the procedures to successfully import and export.

• Searching for the right answers? We have a wide range of support services that provide you with the most up to date market information
• Keep up with the latest developments in International Trade? We are your link with industry and government to ensure that you are working with the most up to date regulations, rules and advice to trade successfully.
• Accessing relevant trade publications? Through the Australian Institute of Export publications and those of the ICC and other bodies, you will have the resources to meet your import and export requirements.
• Further your trade qualifications? The Institute is also an RTO with three accredited courses in International Business Management
• Being Internationally competitive? The Institute is a member of IATTO, the International Association of Trade Training Organisations with a goal to promote excellence in the field of International Trade Training and Education worldwide.

To contact the Australian institute of Export please go to www.aiex.com.au or contact them via e-mail: info@aiex.com.au

With specialist dealers located in Melbourne, Bendigo and Adelaide, Financial Markets can provide:

• Spot, forward and derivative foreign exchange transactions
• International Trade expertise
• Money Market wholesale deposit products
• Interest rate risk management products
• Specialised deposits for high net wealth individuals

Our specialists can also provide written and verbal commentary on the many domestic and offshore factors influencing market conditions.

Importantly, transactions with Financial Markets are undertaken in conjunction with our local company and Community Bank® branches, ensuring the financial benefits of your business remain in the local community. You can choose to deal directly with Financial Markets or through your local branch.

We will work with your company to help you manage risks that are visible now, and also those that may arise in the future. Our aim is to make your business sustainable in the long run, no matter how markets fluctuate.

International Trade

The Bendigo’s team of dedicated International Trade Managers can work with you to explore ways to mitigate risk and make managing your international trade more efficient. As well as a full suite of international trade finance products, your Bendigo International Trade Manager will offer something more – an emphasis on personal service, fast turn-around times, informed advice and flexible solutions.

Our products include import/export documentary letters of credit, import/ export documentary collections, import/export finance, telegraphic transfers, foreign currency drafts, tender, bid and performance bonds and guarantees.

Contact numbers

• Foreign Exchange 1800 061 783
• International Trade 03 8414 7755
• Money Markets deposits 1800 633 511
• Interest Rate Risk Management 08 7109 9523
• Specialised deposits 1300 133 83

The Coface Group, a worldwide leader in credit insurance, offers companies around the globe solutions for trade receivables management. In 2010 the Group posted a consolidated turnover of 1.6 billion euros. 6,400 staff in 66 countries provide a local service worldwide. Each quarter, Coface publishes its assessments of country risk for 156 countries, based on its unique knowledge of companies' payment behaviour and on the expertise of its 250 underwriters. In France, Coface manages export public guarantees on behalf of the French state. Coface is a subsidiary of Natixis, whose share capital (Tier 1) was 16.8 billion euros end December 2010.

Coface Australia has been assisting companies in Australia to secure and manage their domestic and export trade receivables since 2000. With the granting of an Australian insurers license in 2008 by the Prudential Regulatory Authority (APRA), our clients are afforded the full protection under the local regulatory regime.  Coface Australia has its head office in Sydney, with offices in Melbourne and Brisbane.

What is Credit Insurance?

Credit Insurance is an effective financial risk management tool that safeguards your company against losses sustained arising from non-payment of trade debts. Credit Insurance not only ensures that your company is not adversely or severely affected by the unforeseen failure of one or more customers; it is also a management tool for assisting you in making risk decisions.

Major Benefits

• Effective control of bad debts
• Balance sheet protection
• Cash flow relief
• Alternative to Letters of Credit (LC)
• Expand sales securely in new markets
• Secure increased levels of finance
• Access to credit expertise
• Cost saving
• Taxation and Accounting benefits

Key Features:

• Comprehensive cover for domestic and/or export sales
• Cover of Commercial* and Political* risks
• Indemnity level up to 90%
• Independent review of the risk profile of your trading partners
• Access to credit expertise, market knowledge, buyer assessment and information from a worldwide leader in credit insurance
• Global debt collection services with associated legal costs covered for insured debts

Costs

The premium rate is calculated on the basis of the following:  The volume of insurable turnover, the spread of risk, the destination of sales, the industry sector , the terms of payment
 
For more information go to: www.coface.com.au
For enquires email: info@coface.com.au , call 02 8235 8600

Following Tradegate’s recent announcement regarding the sale of it’s commercial business to Commerce Plus, we would like to take the opportunity to welcome you to our new company.

Firstly, we would like to reassure you that we are committed to providing you with the same products and customer service that you’ve become accustomed to at Tradegate.

By way of introduction, Commerce Plus has been established by former Tradegate staff Faulkner Macdonald, Dominic Coles and Steve Ware with the intent of continuing Tradegate’s commercial offerings. We are the same team responsible for developing and operating Tradegate’s services over the years, and so many of you will already be familiar with us.

With over 40 years combined experience building IT solutions supporting all aspects of the supply chain, you can be assured that we can develop a solution that is right for you.

Our new contact details:

Phone: 1300 552 393 (as before)
Fax: 02 8999 2054
Website: http://www.commerceplus.net.au
Support Email: support@commerceplus.net.au
Address: PO Box 148 Kenthurst, NSW, 2156

Opening Doors to Export

In today’s globalised world, export is the only way for Victoria to achieve high long term economic growth.

The Opening Doors to Export Plan aims to assist Victorian businesses by increasing awareness of the benefits of export, encouraging information sharing through networking events, providing grants for companies to market their products and services internationally and offering on the ground assistance in overseas markets to new exporters and current exporters wishing to expand their business.

The new Export Connections initiative further encourages collaboration between Victorian business and offers online customised information on events, trade information and export opportunities.

The Department of Innovation Industry and Regional Development provides a Whole-of-Victorian-Government gateway to the range of export programs and initiatives available though the Opening Doors to Export Plan and Export Connections.

For further information call the Export Hotline on 13 22 15 or visit www.export.vic.gov.au

The Defence Export Unit (DEU) has been created with the role of enhancing Australian defence industry sector exports of defence and security related goods and services through the reinforcement of a whole of government approach to facilitating defence exports from Australia. The DEU is an Australian government initiative announced in the Defence and Industry Policy Statement 2007 issued by the Minister of Defence in March 2007.

The Defence Export Unit consists of a core element of permanent Defence military and civilian staff located in Canberra, complemented by contracted industry specialists. A panel of senior military officers representing each of the Services is dedicated to the Unit and available on a part-time basis to provide advice and promotional support when required. The Unit has access to the resources of the ADF, including assets located outside Australia, to access international market opportunities and demonstrate Australian defence industry capabilities.

The Leader in International Express Shipping

Through a network spanning more than 220 countries and territories, and more than 120,000 destinations worldwide, DHL ships more international packages than any other company.

We offer Same Day, Time Definite and Day Definite Courier and Express services to support our business customers with their importing and exporting needs.

So whether it’s documents or parcels, around the world or around the corner, DHL has the service you are looking for.

For more information: Call 13 14 06 or visit www.dhl.com.au/express

Export Finance and Insurance Corporation (EFIC) provides tailored finance solutions to help Australian businesses overcome the financial barriers they face when expanding their export activities.

As the Australian Government’s export credit agency, we help Australian-based businesses to win and finance export, offshore investment and onshore export-related opportunities when their bank is unable to provide all the support they need.

EFIC is uniquely placed to do this: we have over 50 years of export finance and industry expertise, contacts at financial institutions around the globe, the strength of our AAA credit rating and an entrepreneurial business approach to make export and eligible export-related deals happen.

We practise responsible lending and uphold social and environmental best practice in the transactions we support.
If you’re an Australian business and have a viable opportunity to build Australia’s export markets, but financial obstacles are preventing you from moving forward, contact EFIC on 1800 093 724 or visit www.efic.gov.au

Contact Details

PO Box R65, ROYAL EXCHANGE, New South Wales NSW 1223
Telephone: 61 2 9201 2111/ Toll free: 1800 887 588/ Facsimile: 61 2 9251 3851

Export Finance Navigator is an online tool to help Australian small and medium-sized enterprises (SMEs) which are exporting or investing overseas to understand the export finance options that are available to them.

Export Finance Navigator helps cut through the confusion about how finance fits in the export journey. The tool divides the export journey into six key stages: preparing for export, finding markets, winning contracts, financing production, getting paid and expanding overseas.

At each stage, Export Finance Navigator identifies the export finance challenges a business may face and provides information about solutions to those challenges. As well as outlining the financial tools available from commercial institutions such as banks and insurers, Export Finance Navigator summarises the grants and tax concessions provided by federal, state and territory governments to assist current and potential exporters. The website then directs exporters to the websites of the commercial institutions and government organisations for more information.

Navigator is an independent source of information and is sponsored by Export Finance and Insurance Corporation (EFIC), the Australian Government’s export credit agency.

Exportise is a consulting firm specialising in Export Market Development Grants. Exportise was formed in 1977 as specialist consultants in export incentives and is the market leader, both in terms of clientele and value of claims processed. Our clients include manufacturers, merchants, service companies, exporters of technology, industrial property rights and know-how. They range from large national corporations, down to small businesses and sole traders.

The Export Market Development Grants Scheme (EMDG) provides for reimbursement of up to 50% of eligible expenditure in the promotion of Australian goods, services, intellectual property and know-how. Australian businesses are able to receive 7 grants. The maximum grant is $150,000 and grants are lodged annually.

Our ability through dealing with EMDG enables us to provide a service to clients that, in dealing with the Scheme on a once a year basis, are unable to achieve themselves. Our consultancy advice and service includes:

• Advice on the use of the EMDG Scheme in relation to the formation and establishment of a company's overall and ongoing marketing program;
• The introduction of systems to record expenditure as it is incurred so that claims are maximised;
• Assistance with the preparation and submission of claims and necessary supporting documentation;

Our fees for these services are structured so as to encourage our clients to maintain contact with our organisation throughout the year and to give us an incentive to do the best for our clients.

Contact: Gary Cronin
Tel: 02 9439 4244 E-mail: gary.cronin@exportise.com.au
www.exportise.com.au

100% Australian owned and locally operated, Gloria Jean’s Coffees has been busy replicating their home grown franchising success in the international business arena.

Since opening its first coffee house in Australia in 1996, Gloria Jean’s Coffees has experienced exponential growth becoming the largest specialty coffee retailer and one of the fastest growing franchise organisations in Australia.

Since acquiring the international brand and roasting rights in 2005, Gloria Jean’s Coffees now operates over 650 stores in 30 countries. By the end of next year Gloria Jean’s Coffees intends to expand its presence to 50 countries, including India, China, the European Union, Africa and North and South America.

The company now expects its global growth will surpass its total Australian operation in size and number of stores by August 2008.

In addition to exporting its successful franchise model overseas, Gloria Jean’s Coffees also roasts all its whole bean coffee in its state of the art roasting facility in Sydney for export to stores worldwide.

Gloria Jean’s Coffees has been awarded the 2006 Premier’s NSW Export Awards ‘NSW Emerging Exporter’ and the Pricewaterhouse Coopers Excellence in Franchising Awards ‘Franchise Export Award of the Year 2006’.

With an unrivaled international presence, HSBC is well positioned to facilitate and finance the worlds primary trade flows.

One of the largest banking and financial services organisations in the world, the HSBC Group has some 9,700 offices in 77 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.

In Australia, the HSBC Group offers an extensive range of financial services through a network of 35 branches and offices. This includes personal and corporate banking services, trade finance, non-advisory stockbroking, treasury and financial markets, corporate finance, financial planning and securities services.

For our commercial customers, dedicated customer relationship teams in Sydney, Melbourne, Brisbane, Adelaide and Perth create innovative solutions, integrating the full range of domestic and international banking services with our dynamic online banking service HSBCnet, to create truly international financial services solutions.

We put HSBC in its entirety to work for each of our clients. From the provision of credit to the delivery of top quality banking services, we coordinate our activities closely around the clients global needs, taking advantage of HSBC's global presence.

As one of the largest trade services organisations in the world, we can help our customers get in touch with the right people in the right places. We can help them control their operations and simplify their processes. Our aim is to ensure that our customers import and export transactions are managed effortlessly and effectively, giving them peace of mind and providing their business with the best opportunities to grow.

For further information visit www.hsbc.com.au

Issued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL No 232595

Hunt & Hunt is a national law firm offering legal services to Australian exporters; as well as government agencies, insurance firms, not-for-profit organisations, large and small businesses, and private clients.

Our experience with Australian exporters includes providing advice on complex domestic and international issues in the customs trade and transport sectors, as well as commercial transactions, contract and joint ventures advice, assistance with establishing off-shore offices, advice on corporate structures, dispute resolution and arbitration services.

Hunt & Hunt is the Australian member of Interlaw, an international network of quality-monitored, corporate, commercial and independent law firms. This enables us to provide access to legal services for exporters in over 130 major cities around the world. We are also one of 8 Australian law firms with a licence to practice in China, operating an office in Shanghai for over a decade. Hunt & Hunt Partner Jim Harrowell AM, who is a member of the Chinese CIETAC Arbitration Commission and the Shanghai Arbitration Commission, as well as the President of the Australia China Business Council in New South Wales, ensures we maintain excellent working relationships internationally and a deep understanding of the Chinese market.

For more information, call us today on 02 9391 3000 or visit www.hunthunt.com.au

Contacts:

• Jim Harrowell, Sydney e: jharrowell@hunthunt.com.au
• Andrew Hudson, Melbourne e: ahudson@hunthunt.com.au
• Robin Longergan, Brisbane e: rlongergan@macrossans.com.au
• Egils Olekalns, Adelaide e: eolekalns@hunthunt.com.au
• Darren Miller, Perth e: darren.miller@marksandsands.com.au
• Candy Ding, Shanghai e: cding@hunthunt.com.au

Export Development Programs

The Department of State and Regional Development is now part of Industry & Investment NSW, which has been established to assist in building a diversified State economy that creates jobs. The new Department works to attract investment to NSW and support innovative, sustainable and globally competitive businesses, industries and sectors. It provides business assistance and advice, strong technical knowledge and scientific capabilities.

By integrating the services of the Department’s partner agencies, the department now have a stronger capacity to support NSW industry and businesses in creating jobs and leveraging investment. The department’s International Markets and Trade division provides advice and support to help NSW businesses prepare for export and seek out new international market opportunities. For export-ready companies, there is an extensive program of trade missions and international exhibitions to high potential and emerging markets. For more information visit www.export.nsw.gov.au

International Offices- www.sydneyaustralia.com/en/offices.asp

IP Australia administers legislation that governs four types of IP rights including:
• Patents
• Trade Marks
• Designs
• Plant Breeder's Rights

We receive and process patent, trade mark, designs and plant breeder's rights applications, conduct hearings and decide on disputed matters relating to granting or refusing Australian IP rights. Our customers are individuals and businesses in Australia and overseas.

IP Australia maintains the registers of patents, designs, trade marks and plant breeder's rights and regularly produce journals detailing new applications and registrations. Australia is a member of the Patent Cooperation Treaty (PCT). This standardises the process for customers who apply for patents in countries that are members of the PCT.

We work with professional bodies, business groups and government to ensure the effectiveness of Australia's IP system, and hold regular meetings with our national stakeholder groups. We also work with IP offices in other countries and with international and regional organisations to enhance Australia's role in developing IP systems and processes around the world.

We provide a rich source of IP information including:
• extensive information about the various forms of IP that can be registered
• options for protecting and commercialising your IP
• access to searchable patent, trade mark, design and plant breeder's rights databases
• a variety of targeted IP programs for small business, exporters, creative industries, the vocational and education sector and schools.
 
We can explain, in general, ways in which IP rights can help organisations innovate and develop a distinctive identity. You can contact us by phone, write us an email or visit us in person.

Phone

You can call us between 9 am and 5 pm, Monday to Friday.
1300 65 1010 (local call cost)
International: +61 2 6283 2999

Email

assist@ipaustralia.gov.au

Fax

Australia: 02 6283 7999
International:  +61 2 6283 7999

Post

Address your correspondence to the person for whom it is intended, then send your correspondence to:
IP Australia
PO Box 200
Woden ACT 2606

In person

Office opening hours are between 9 am and 5 pm AEST, Monday to Friday. You can find us at:
Ground Floor, Discovery House, 47 Bowes Street, Phillip ACT 2606

Nancy Georges is a retail strategist, with over 20 years experience, and founder of both Magnolia Solutions and Paper Magnolia. Nancy’s career began in retail, then wholesale and manufacturing in Marketing Manager & Product Manager roles for a wide range of retail environments and product categories.
 
Nancy established Magnolia Solutions in 2008, in response to an increasing demand from retailers for support. She is now working with them on all aspects of their business to increase profitability and give them the lifestyle they seek. Identifying the need for support & resources for independent retailers; she developed programs and strategies that were realistic and achievable, based on her practical experience within the retail industry.

Magnolia Solutions works with clients to indentify areas of development and designs a plan to ensure targets and objectives are met.

One of the most versatile tools that Nancy uses is Social Media.
 
She has been using this new media for over 2 years and is now an avid user and contributor in Social Media. The networks built, the connections made and communication generated through Social Media provides clients with tools that were once out of their reach. Nancy recognises the success of Social Media is when it is integrated with online and offline strategies. Working with clients to develop and implement these strategies is the cornerstone of Magnolia Solutions.

In March 2010, Nancy launched Social Media Women with Catriona Pollard, Director of CP Communications. They identified the need for a formal networking group that will encourage and assist women to participate more prominently in social media. Having recognised the importance of social media, the group is a place to connect and share to support each other and build a community

Nancy has partnered with Gift & Homewares Australia (GHA) to become a preferred supplier covering retail strategies with emphasis on using Social Media as a tool. This partnership means that Nancy & the GHA are able to supply resources and support to retailers across Australia that have been lacking. Nancy launched the GHA’s Social Media program at the February GHA Home & Giving Gift Fair which was deemed a success by exhibitors and retailers!

Nancy’s relationships with local and international businesses enable her to draw on a wide variety of experiences and examples when working with her clients to find the best solutions and create profitable outcomes. Her passion for customer service and retail means that she is able to think outside the square.

Nancy’s clients value her creative marketing solutions and strategies, that result in increased sales, higher profit, build stronger relationships with customers and provide structure and processes which are essential to their success. She works closely with business owners and staff to ensure that new initiatives are absorbed and implemented by all members of the team. She works with her clients to increase their bottom line by focusing on their store’s point of difference, product mix, staff training, media profile, customer relationships and visual presentation.

Nancy established Paper Magnolia in 2004, initially as an importer of high quality products, then developed her own products in response to demand for Australian-designed and manufactured product.

Nancy contributes insightful Retail and Marketing articles to trade magazines and websites that are retail-focused with practical observations, solutions and real-life examples.

She is an active Member of the Australian Business Women’s Network and enjoys the connections and opportunities that her extensive network brings.

• Phone: (02) 9773 8874
• Email: info@magnoliasolutions.com.au
• Websites: Magnolia Solutions: www.magnoliasolutions.wordpress.com or Paper Magnolia: www.papermagnolia.com
• LinkedIn:http://www.linkedin.com/in/nancygeorges
• Twitter: @NancyGeorges
• Facebook pages: Magnolia Solutions Paper Magnolia
• ABN: http://knowhownowcommunity.ning.com/profile/NancyGeorges
• YouTube: http://www.youtube.com/MagnoliaSolutions
• Social Media Women http://www.SocialMediaWomen.wordpress.com

NAB offers a complete range of trade finance, risk and working capital solutions to meet the unique needs of exporters and importers. Our global trade finance advice capability has been shaped around our knowledge of Australian business needs. It’s why we’ve been recognised at the Asian Banker Transaction Banking Awards as best Domestic Trade Finance Bank Australia 2011 and voted #1 in Quality of Trade Services Advice in the Peter Lee 2011 Transactional Banking Survey. Let us help you make the most of every international opportunity. For more information visit nab.com.au/tradefinance

NCI offers a complete range of trade credit services helping clients to safeguard their business from bad debts and to integrate better credit management practices.

Credit insurance

Protecting your business against the cost of bad debt through credit insurance, NCI will work with you to identify the best trade credit insurance solution for your business. We provide unique  after sales service, partnering with you in managing your policy from start to finish.

Commercial Risk Cover protects against:
• Customer insolvency
• Protracted default (nonpayment by a missing customer)

Export & Political Risk Cover protects against:
• Contract frustration (due to war, civil war, riots and commotions)
• Contract repudiation (customer failure to accept goods dispatched)
• Inconvertibility of currency (inability to pay in the invoiced currency)
• Cancellation of import or export licenses
• Contract cancellation (resulting from action by the government  of the buyer’s country)

Credit Risk Management

Increasing your cash flow and profitability through enhanced credit management procedures, NCI’s Credit Risk Management is a vital tool for protecting the financial health of your business. We will help you make the right decision about who you are dealing with and what level of credit you should offer.

Commercial Collections

Entrust your commercial collections to a specialist in good trade credit management, not heavy handed threats. At NCI Commercial Collections we work to minimise impact on your business and cash flow of outstanding debt. We adopt an empathetic approach aiming to solve the problem for you and your debtors swiftly and without any stress.

Information and Reports

Minimise your credit risk further with the provision of specialist investigations, credit reports and searches. These services enhance your credit procedures and provide you with an early warning system against potential debtor risk.

The team at NCI pride themselves in being leaders in credit solutions. For more information on NCI’s tailored credit solutions ring 1300 654 500 or visit www.nci.com.au

All Qantas flights carry freight in the underfloor space of aircraft and additional capacity is provided on leased freighter aircraft, capable of carrying up to 100,000 tonnes of freight.

All Qantas Freighter aircraft are available to meet your Charter needs out of Australia, Asia, Europe or the Americas. Charter movements typically consist of large volumes of single commodities or special event shipments including stage equipment and artworks.

Qantas Freight offers a variety of services including general and express cargo and airmail.

Visit www.qantasfreight.com and check out our range of eBusiness solutions. You can get fast and reliable information regarding your freight needs, 24 hours a day, seven days a week.

QBE has been servicing Australians and international clients for 125 years.

Since our beginnings in 1886, we have been a pioneer in insurance – demonstrating innovation, evolution and growth through changing times.

Over the years, we have been honoured by our customers, business partners and peers through the insurance industry’s highest accolades, including the National Insurance Brokers Association’s award for ‘General Insurer of the Year’ for an unprecedented ten consecutive years.

Today we pride ourselves on being Australia's largest international insurance and reinsurance group, and one of the top 25 global insurers and reinsurers as measured by net earned premium.

From our offices spanning each state and territory in Australia and 49 countries worldwide, we deliver a broad competitive product range, high levels of service, and a degree of flexibility our competitors find difficult to match.

QBE’s commitment to strong leadership and a culture focused on high performance with integrity has enabled the company to grow and maintain its credibility and financial strength through some of the most extreme circumstances impacting the insurance industry and global economy. Our enviable reputation is a reflection of the dedication of our people and the close working relationships we enjoy with all our valued partners.

Contact:

QBE INSURANCE (AUSTRALIA) LIMITED
Level 13, 82 Pitt St.
G.P.O. Box 82
Sydney NSW 2000
Australia Phone: +61 2 9375 4600
Fax: +61 2 9375 4118
www.qbetradecredit.com

 

SAI Global provides organizations around the world with information services and solutions for managing risk, achieving compliance and driving business improvement.

The Information Services Division provides the information required to comply with Standards, regulations, directives and legislation wherever our clients operate in the world.
Our ability to supply flexible solutions to both access and manage regional and global information from hundreds of Standards and Regulatory bodies makes us a critically important business partner.

Our clients use our aggregated information access services to compete more effectively in their own markets by leveraging Standards, regulatory and legislative information to their strategic advantage.

Doing business in China?

SAI Global has been appointed by Standards Press of China as the exclusive reseller of Chinese Standards within Australia.

So if you engage, or are seeking to engage in business operations in China, you should be aware of the Chinese Standards relevant to you. This is because compliance with many Chinese Standards is mandatory.
We provide access to over 35,000 Standards covering more than 50 industry types from the Chinese National Standards Body, Standardization Administration of China (SAC).   

Search through our full listing of Chinese Standards here.

Access to other International Standards

SAI Global also provides access to many other International Publishers for people doing business in other countries, including:

• International Standards Organization (ISO)
• International Electrotechnical Committee (IEC)
• Austrian Standards (ON)
• Belgian Standards (NBN)
• Brazilian Standards (NBR)
• British Standards (BSI)
• Canadian Standards (CSA)
• Danish Standards (DS)
• French Standards (AFNOR)
• German Standards (DIN)
• Indian Standards (BIS)
• Irish Standards (NSAI)
• Italian Standards (UNI)
• Japanese Standards (JSA)
• Netherlands Standards (NEN)
• New Zealand Standards (SNZ)
• Norwegian Standards (NS)
• Polish Standards (PKN)
• Russian Standards (GOST)
• South African Standards (SABS)
• Spanish Standards (AENOR)
• Swedish Standards (SIS)
• Swiss Standards (SNV)
• United States of America Standards (ANSI)

Join us on LinkedIn
Email sales@saiglobal.com
Visit: http://www.saiglobal.com/Information/Standards/

St.George provides efficient access to international markets along with local expertise through a comprehensive and innovative suite of products and services that can be customised to the customer's particular business needs.

By providing specialist international trade and working capital knowledge St.George Bank's Trade Finance Specialists can assist companies in their international financial supply chain management. To find out what's possible, visit us at: www.stgeorge.com.au.

If you do business abroad, Suncorp Bank’s International Trade Finance specialists can help you with your import/export activities. We provide finance for up to 180 days, deal in all major currencies and also offer risk management strategies through our Financial Markets specialists.  To find out more call us on 1300 785 566, we’ll be happy to help.

Banking products issued by Suncorp-Metway Ltd ABN 66 010 831 722.

The Department of Defence is responsible for administering controls on the export of defence and dual-use goods, and the granting of authorisations to export, in the form of permits and licenses. Within Defence, this role is done by the Defence Export Control Office (DECO).

DECO’s ROLE

If you require a permit or license to export your defence or dual-use item, you will require DECO’s assistance. DECO is the area for exporters to contact to seek export permits or licenses and obtain information on whether or not their goods are controlled. DECO also;

• provides advice on the control status of goods;
• authorises end-user and non-transfer certificates for the import of controlled defence and dual-use goods;
• provides assistance with re-transfer approvals for foreign-sourced defence items;
• delivers an outreach program that assists exporters in meeting their obligations under the relevant regulations and legislation; monitors compliance with export controls and undertakes preliminary investigations in relation to non-compliance of those obligations; and;
• contributes to Australia’s international efforts to prevent the proliferation of weapons of mass destruction through participation in multilateral non-proliferation and export control regimes


The export of goods and technologies designed or adapted for use by armed forces, or that can be used in the production of defence related goods and services are subject to control under the Customs (Prohibited Export) Regulations, Regulation 13E.

All items subject to control are listed in the Defence and Strategic Goods List (DSGL). Defence is also responsible for administering the Weapons of Mass Destruction (Prevention of Proliferation) Act 1995 which covers the export of goods, technologies and services that could be used in a WMD program, that are not listed elsewhere under the Customs regulations.

OUTREACH PROGRAM

The Outreach program that DECO undertakes aims to educate exporters to enable them to meet their export control obligations. It also aims to raise awareness of the methods employed by some states and terrorist groups to obtain controlled goods. DECO Outreach provides training on export controls, produces brochures containing relevant information and publishes a newsletter. Export control information packs are also available from DECO.
 
For further information visit: www.defence.gov.au/strategy/deco or contact DECO - Ph: 1800 66 10 66 Email: deco@defence.gov.au

The University of New South Wales (UNSW) is Australia's leading international university with more than 10,000 international students from 165 countries enrolled on campus in degree and pre-university programs, and more than 200 university partnerships around the world. UNSW has established a network of offices in Asia to support its international endeavours and alumni.

UNSW is a foundation member of the Group of Eight leading teaching and research universities in Australia and offers more than 400 degree programs underpinned by internationally acclaimed research. UNSW is consistently ranked in the top 40 universities in the world by The Times UK Higher Education rankings for excellence in teaching and research.

In recognition of the international reputation UNSW has built, the Government of Singapore has invited UNSW to establish the first truly international university in the world, in Singapore.

From 2007, UNSW Asia will open in Singapore and will provide a wide range of degrees and will engage in highly strategic and cutting edge research.

Western Union Business Solutions enables companies of all sizes to send and receive cross-border payments and manage foreign exchange. With deep expertise in moving funds around the globe, access to over 140 currencies, and a global financial network spanning more than 200 countries and territories, we help companies spend less time managing international financial transactions and more time growing their businesses.

We have extensive experience working with clients in a variety of sectors, including import and export, wine and spirits, agriculture, mining, and non-profit. We also offer customised solutions for legal, financial and educational institutions.

Following the acquisition of Travelex Global Business Payments, Western Union Business Solutions is now one of the world’s leading providers of cross-border business payments. Western Union Business Solutions operates through locally licensed affiliates in more than 18 countries.

www.business.westernunion.com.au